HOW QUICKLY CAN YOU ANSWER MY QUESTION?
We answer messages and emails in the order they are received and we try to respond as promptly as possible. We mostly reply within 24 hours of receiving a message or email.
CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN PLACED?
If you notice an error, please email us ASAP with your name and order # so we can try to make a correction(s) to your package before it departs.
HOW LONG IS THE PROCESSING PERIOD?
Order processing times are between 5-7 business days after the day you placed your order. Once the order is processed it can take up to 4-6 weeks due to COVID-19 to receive your actual product in the mail. Sometimes your order is placed with a bigger order so that involves longer shipping times as well. In addition, being that D.R.i.P Fitness offers a large array of varieties and customizations those are factored into the lengths of shipping times as well. Once again I am a small business and am very hands on so I do my best to provide you with your products in a timely manner and as fast as I can. Thank you for all your patience.
GENERAL SHIPPING INFORMATION
PROCESSING & SHIPPING TIMES
We ship out all orders Mondays-Saturdays (excluding major holidays). After placing your order, your package should be shipped out within 4-6 weeks after your order is placed, and you will receive an email with the tracking number soon after. USPS is our primary carrier for U.S customers, Depending on where you live, packages are delivered within 4 days from the date of shipment.
WILL MY ORDER COME IN ONE PACKAGE?
Depending on the size of your order you may receive separate packages that may possibly arrive 1~2 business days apart. If anything changes you will be notified immediately.
OUT OF STOCK/BACKORDERED ITEMS
In the event that any of your items are out of stock, we will send you an email to let you know when we expect to have the items shipped out by. If the items are not expected to be restocked within 2 weeks, we will just automatically refund you for those items.
Our staff is super quick, so if you notice an error please email us ASAP with your name and order number so we can try to catch your package before it departs. There's no guarantee we can change it, especially once it leaves our warehouse, but we'll do everything we can!
DO YOU SHIP INTERNATIONALLY?
Not at the moment but it is in the works.
I RECEIVED A DAMAGED ITEM, WHAT DO I DO?
Before your item is shipped to you it makes a stop at D.R.i.P Fitness’ main location where items are thoroughly checked before sending out to the customer. As a result, this situation is very unlikely. In the rare cases of an item being damaged during inspection at the main location it will then be sent back to the warehouse and the customer will be notified immediately via email and a solution will be found. In any other rare cases we apologize that your shipment didn't arrive in perfect condition! Please contact us with your name and order number for further assistance.
CAN I TRACK MY ORDERS?
When we dispatch your order from our main location we will send you tracking information for your order via email.
If you have any concerns, please contact us.
Return Policy/ Refunds/ Exchanges
Due to COVID-19 and hygiene purposes we are not allowing any returns or exchanges at the moment; all sales are final. We at D.R.i.P Fitness realize that sometimes sizing can be confusing with online shopping . As a result, we have provided measurement charts to help you with these sizing decisions. Along with sizing each product has a description of the material as well so be sure to pay attention to that information to ensure you are purchasing an item that has the type of fabric you are expecting. If you still have any questions or concerns about sizing or fabric choices please feel free to contact us at firstname.lastname@example.org we would love to help. This policy is subject to change and when it does you will be notified. Thank you for understanding.
Refunds or store credit is given if an item was purchased that has become unavailable in which you will be notified immediately. D.R.i.P Fitness ensures to the best of its ability to make sure that items are up to date in regards to sizes, styles, and colors with being in stock. Refunds are sent out 7 business days after a request is given and approved via email. A refund request can be sent to email@example.com with "REFUND REQUEST" in the memo line and your full name & order number in the main text box.
Personal information we collect
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.
We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers [[INSERT ANY OTHER PAYMENT TYPES ACCEPTED]]), email address, and phone number. We refer to this information as “Order Information”.
How do we use your personal information?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
Sharing your personal Information
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use WIX to power our online store--you can read more about how WIX uses your Personal Information here: https://www.wix.com/about/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.
Do not track
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at firstname.lastname@example.org or by mail using the details provided below:
[Re: Privacy Compliance Officer] D.R.i.P Fitness,P.O Box 970002 Boca Raton, FL, 33497, United States
Terms of Service
To read over our terms of service click on the button. Thank you!